SO WHAT I WANT TO KNOW IS...

...Do I pay a call out for today's visit in which the engineer told me what was wrong with the cooker ie the clock has packed up and the oven won't work because of this? The only reason I ask is because I TOLD them on Tuesday that the clock had packed up and the oven won't work because of this. I also gave them the model number. So why did he need to come out and tell me what I already know?? Why have I now got to wait until sometime next week before I'm going to be up and running again? So cross and fed up.