ONLY HAD TO WAIT...

... three hours for my eye appointment today. But hey - I did actually see Mr (no, make that Professor) Figuredo - top man in his field. Had an interesting chat with a very frustrated Sister who admitted that she is unable to get him to change the system to speed up the ridiculous waiting time and explained that he has to check every single file that is to be dealt with each day HIMSELF and doesn't trust his staff to do that for themselves! She said that she thinks he should act in a trouble-shooting role and shouldn't plan appointments for himself, but he refuses. Clearly he is a total control-freak, but that doesn't help any of his patients really. Not good management at all but at least I can kind of understand why there is always such a long wait, even if I find it totally frustrating.