At 9am I will be on the phone to DeLonghi.
I DON'T want to talk to a mere minion, I want to speak to someone with the authority to send out an immediate replacement for my YET AGAIN KNACKERED COFFEE MACHINE.
It won't be a pleasant conversation.
I WILL be threatening them with Trading Standards and Watchdog. I have got a full history of the debacle to date and will willingly use this to name and shame the crappy company who have yet again let us down.
That bloody machine came back on Friday, NO FAULT FOUND, and this morning it won't power up again.
I am absolutely livid, and would not wish to be the person on the other end of the phone at 9 o'clock this morning.

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